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Issuing Credits

Toni Pittman
$organization

As we look to the possibility of canceling our 2020 summer festival we have decided to offer our patrons the option to get a credit that can be used in the next two years, in addition to the option to donate their tickets or get a refund. I've looked at putting this money on account, but am thinking that in addition to that perhaps I should issue them a gift certificate. My concern is that there are contributions that start out with on account monies and I haven't seen a way to segment it. I'm curious how other organizations  handle credits that are specifically for tickets and for a limited time.

Thanks

Parents
  • $organization
    We are offering gift certificates because those can be used to purchase future tickets online. If the money is On Account then patrons would have to contact Box Office directly to reserve tickets. I’m rolling this out next week by emailing patrons the gift certificate number. Once we reopen I’ll probably print physical ones and mail out as well. I also chose gift cert route because it’s easy to expire those with a utility.
     
    Shelley Espinoza
    System Services Manager
     
     
     
Reply
  • $organization
    We are offering gift certificates because those can be used to purchase future tickets online. If the money is On Account then patrons would have to contact Box Office directly to reserve tickets. I’m rolling this out next week by emailing patrons the gift certificate number. Once we reopen I’ll probably print physical ones and mail out as well. I also chose gift cert route because it’s easy to expire those with a utility.
     
    Shelley Espinoza
    System Services Manager
     
     
     
Children
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