We have N-Scan and currently use handheld Zebra scanners. Does anyone have any knowledge of whether fixed, self-service, admission scanners are available to provide guests with contactless entry? I have seen them at other venues but have no idea if such a thing exists for use with Tessitura and did not see anything like this listed under the devices.
Thanks!
Eve S.
I definitely wouldn't trust patrons to self-scan. We still have issues with ushers not understanding the messaging and letting people in. I wonder how far away the scanner would pick up the barcode? I doubt it would be six feet but you might be able to play around with the size of the barcode. Maybe the QR code would pick up easier? I believe that you can type in one of the ticket numbers into the NSCAN device instead of scanning. I'm not sure which data point it is and it might cause major backups at the doors.
Hi Jessie! Like you, I have a hard time envisioning patron scanning going smoothly but we recognize that we may have fewer ushers volunteering when we are allowed to reopen. I know they can pick them up a foot or two but not sure how much more. We talked about plexiglass guards to make the ushers and patrons feel safer and also about having patrons tear their own tickets and scanning them in later but I am not sure how practical or reliable that is.
I have also been trying to wrap my head around this, and even if we can implement some sort of self-scan kiosks, our normal process has been ushers and stanchions. Not sure how we are going to prevent people from entering without a ticket and/or with a ticket that does not scan correctly. I mean, you can only trust people so far (as much as I would love to believe that people would be honest).
Hi! We are considering plexiglass at the Museum of Science--Has anyone tested to see if NScan will scan through it? Most of the Museum is still working from home but we are trying to set up some testing--in the meantime, just curious if anyone has tried it and if it was successful? Thanks!
Hi Amy,
Your question was a very good one so we sent someone to test it out at our organization. They found the scanning distance with our Zebra TC20 scanners is normally 13-14 inches without any barrier. They tested with 1/8 and 1/4 plexiglass as a barrier and the scanning distance remained the same 13-14 inches. They also tested with glass and the scanning distance was reduced to 8-10 inches.
Thanks Terry, how big are your barcodes? I believe that is a variable in the mix here too, where larger barcodes are able to be scanned from larger distances.
Thanks,
Chris Szalaj
Product Owner, Business Facing Products
Tessitura Network
They are quite small. I have inserted our barcode element. We did not test our print-at-home which has a larger barcode.
Hi Terry, Thank you so much! I really appreciate it!