With all the Corona Virus fun, we are looking at liberalizing our exchange policy and allowing customers to move into later concerts or different concerts, depending on what ends up happening with our season. The challenge is in matching pricing. What our Marketing VP wants is for orders to be dated on the day of the exchange. However, she wants the available price types and pricing to match up with the original order date so exchanges are one to one dollar amounts (when appropriate), not at the higher single ticket price or raised demand based price.
How do you organizations that both have demand pricing and an exchange policy handle the differences in pricing over time? I don't want to create a whole bunch of price types and I don't really want my Box Office to use an Adjustable Price type (too much chance of error). Not sure what to do without backdating orders, which the VP is adamantly opposed to doing.
Suggestions or ideas?
You could create a specific exchange price type that is editable and then have your reps match the price types that way.
We also have price type groups pretty well spit out for tracking, so I'd need an editable price type per price type group. I'm really trying to avoid the editable pricing, though. They require a manual lookup of prices across performances on a given date across multiple price types. That just seems like a recipe for errors.