Hi Everyone,
I know this seems like an old issue, but it has just become a very big one for us and maybe someone out there has found a work-around...
With the new Event Cancellation Utility we are now able to return tickets in the original order and put the amount on a gift certificate, which is amazing! However, we now have almost 2000 gift certificates which need to be printed and no way to do this in bulk (we are on TNEW v6, have our gift certificates as receipts and don't use InfoMaker, so the bulk gift certificate utility will not work for us). This is a lot to do order-by-order!
Has anyone out there come up with a super clever way to batch print receipts or mass re-send email confirmations?
Thanks!
Hi Katherine Beaulieu (Past Member) -
If you use an email marketing application such as Wordfly, Mail2/Prospect2, or MailChimp, you can export the information from Tessitura (email address and gift certificate number) and email it to members in bulk, merging the GC_no field into the email.
There are a couple ways to get this information out of Tessitura -
1. The Event Cancellation Utility can save the results of a run to a CSV, and that can include the email and GC_no.
2. You can still use the Batch GC Print Utility to mark them as printed and export the results to CSV, which you could have include email address as well. https://www.tessituranetwork.com/Help_System_v151/Content/Gift%20Certificates/Batch%20Printing%20Gift%20Certificates.htm
Lastly, in the next service pack being released in the next day or so (15.1.9/15.0.16) there will be a bulk HTML Email utility that will allow you to bulk send things like this with HTML templates. If that is an option, keep your eyes open for the announcement about 15.1.9/15.0.16 in the next 1-2 days (based on current progress).
Thanks,
Chris Szalaj
Tessitura Network
Thanks Chris Szalaj This is a great idea!
We are now running into the issue where patrons have multiple gift certificates (up to 6) as they had multiple orders, or performances that were cancelled. Ideally we want to combine these into 1 gift certificate for ease of use.
I looked at expiring the gift certificates (with the gift certificate expiration utility) and putting the money on account to combine the value, but then we have no way to re-issue the gift certificates en masse...I've scoured the network for any solution and I've seen the question come up a few times but with no solution. Does anyone know of a way to bulk issue gift certificates from $ on account or merge multiple gift certificates?
Katherine
Hi Katherine Beaulieu (Past Member) - getting back to your question above - we released a utility in 15.1.11/15.0.18 to move money from on account to other payment methods - such as gift certificates. Hopefully that helps with bulk issuing GCs from on account money. This is not a way to merge multiple gift certificates in bulk - that needs to be done manually on a certificate-by-certificate basis.
Hi Chris Szalaj
We did end up merging them manually. For future cancellations we figured out a way to segment out patrons who had multiple GC and process them all at once.
Does the On Account Funds Disbursement Utility have the ability to move money from one on account payment method to another? That is our newest challenge as we have hundreds patrons with funds on account spanning 2 fiscal years that we would like to combine.
Hi Katherine Beaulieu (Past Member) - this isn't a function of the new utility, it doesn't move money between On Account payment methods.