Hello Everyone,
We announced our 20-21 season and have been selling season tickets since last February. Due to COVID-19, we are extending our renewal deadline to June. In doing so, we also need to adjust payment plans to go beyond the initial final payment due in July to sometime in September/October. Problem is, our first season show is at the end of July (fingers crossed).
We all know that one of the most frustrating things about Tessitura is that tickets can only be printed in a fully-paid order. While the ideal fix seems to be to allow permission to print unpaid orders be at the MOS sale level, and let organizations determine what is best for their needs, it doesn't seem to be on anyone's radar to make that happen. So, in the meantime, we are left with the "solution" of paying off an order to an invoice payment method and adding a payment plan on that invoice. This solution is tricky at best, if not handled properly, financial reconciling could turn into a nightmare.
I was hoping that one of you brilliant people have figured out a way to make this less risky?
My biggest worry is someone making changes to an order that has an invoice payment method and that order isn't fully paid yet.
Thanks,
Kimberly Darlington
SVP Ticketing & Customer Service, TPAC
Hi Kim and others,
We are considering several updates right now that ease problems that are created with large-scale event cancellations - If we were to update the application (service pack) to allow paid SLIs to be printed that are part of an order that isn't complete paid, does this solve a near-term problem for others as well? We're trying to select the updates that will have the greatest impact on the current issues members are facing with event cancellations and closures.
Let me know your thoughts please!
Chris SzalajProduct Owner, Business Facing ProductsTessitura Network
Chris,
I know our staff would love that functionality in general, even aside from the quarantine-related cancellations. This makes think though about how Tessitura processes payments and the fact that they are not directly tied to the tickets/price layers, and I wonder how this change will affect things in that regard. Unless it is your intention to nail down and finally tie payments directly to the tickets/price layers? (He asked with hope in his heart..)
John
Chris, This would a life-saver on our end.
I have heart palpitations just thinking about the errors that could be made during this time if we have to go the invoice route. Thinking ahead it truly then allows for us to offer a monthly type of subscription, where they can pay each month for a year....flexibility is KING :-)
I really appreciate you looking into this and for ALL the work the Tessitura team has done to make box office life a little easier during this unprecedented time.
This would be a huge help now and going forward.
Yes!!! This was today's project to work on to solve this very issue. I, like Kimberly, do not relish the thought of using an invoice to accomplish this task. Additionally, the greater payment flexibility in an already declining market for subscription would be a win for everyone. Definitely interested in hearing more. Thank you Tessitura for having our backs.
Agreed. This functionality update would be a great assistance.
Chris Szalaj this functionality would be AMAZING, as we've had issues with invoices in the past and the short term benefits of being able to print an order before it is officially paid, are eclipsed by the issues caused down the line with payments not being collected. This type of functionality would very much help us be able to offer renewing subscribers more flexibility, in the hopes that it will encourage them to still renew during this crazy time.
Hi Everyone,
We officially accepted this as an enhancement request, currently slated to be released in the June service pack for 15.1 and 15.0. We'll continue to keep the community posted on progress and the release of this feature to print fully paid SLIs on partially paid orders, both individually or as part of a batch process.
Regards,
On Apr 16, 2020, at 5:17 PM, Chris Szalaj <bounce-chrisszalaj7229@tessituranetwork.com> wrote:
<Tessitura_2D00_Network_2D00_logo_5F00_1500x421-png_2D00_150x42-png> Update from Tessitura Network <4U5MGFAOSK7O-jpg_2D00_70x70x2-jpg> Chris Szalaj Hi Everyone, We officially accepted this as an enhancement request, currently slated to be released in the June service pack for 15.1 and 15.0. We'll continue to keep the community posted on progress and the release of this feature to print fully paid SLIs on partially paid orders, both individually or as part of a batch process. Regards, Chris Szalaj Product Owner, Business Facing Products Tessitura Network View online You received this notification because you subscribed to the forum. To unsubscribe from only this thread, go here. Flag this post as spam/abuse.
Chris Szalaj Product Owner, Business Facing Products Tessitura Network
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Lovely to hear! In case this is not going to be included in the release notes/documentation, I personally would be interested in knowing how this enhancement will be affecting the way payments interact with orders; specifically in this case how things will change when additional payment (whether further partial or completing amounts) comes in for an order that was previously partially paid and/or partially printed. We have had issues reporting on such things in the past
Seconding this particular interest. I've been asked some questions that I have to give strange answers to, and knowing what to expect here would be really helpful.
John A. Moskal II and Maery Simmons (Past Member)
At this time we don't plan to alter how payments interact with orders to accommodate this change. We are still working through some analysis so if that changes I will let you know.
Chris