Does anyone have any tips on how to refund credit cards (we don't store them) when Box office staff is working remotely? We are preparing for Shelter in place mandate to come so the 2 staff members that alternate going into the office to focus on credit card refunds may no longer be able to go in.
Seems like it wouldn't be PCI compliant to have staff taking credit cards in their home to process refunds.
We use the Refund Prior Payments functionality, but I would be interested how other organizations are solving for debit cards or transactions more than 45 days old. I think having staff take card info from their personal phone is technically PCI compliant, but it feels very... weird.