This is an urgent request - does anyone has an HTML email confirmation template that shows refunds correctly? And if so would you be willing to share the code?? Right now we can show returned ticket amount but as we are refunding service fees as well for cancelled performances in this case, that amount is not their full refund amount. What I really want is to be able to show the actually transaction amount so we don't get a lot of follow up from customers who think we didn't process their refund correctly!!
Thanks so much,
Sarah CoviePortTIX
Hi Everyone, Tessitura v15.1 Service Pack 9 and Tessitura V15.0 Service Pack 16 is now available. This service pack includes an update to the Event Cancellation Utility (released March 13, 2020) to enable you to efficiently refund tickets to a credit card en masse, or to apply those funds to a donation, on-account payment method, or a gift certificate. It also includes the new Event Cancellation Receipts Email Utility, allowing you to send bulk emails notifying customers of refunds. In addition, this service pack includes a new HTML template for transactional refund emails.
For licensees hosted in RAMP, our team will install the Service Pack for you. You can schedule your installation now.
For our locally-installed licensees, you download the service pack on the download page.
Thanks,
Chris Szalaj
Tessitura Network
Hi All, Cross posting here about a new training on HTML templates that was posted here by Kristen Olson -
https://community.tessituranetwork.com/tessitura_software_forums/f/tessitura_marketing-9/24838/pop-up-skill-builder-html-templates-in-tessitura
It's a skill builder session where you can have your HTML template up and follow along with us as we work with customizing an HTML template. Hope to see you there!
Chris
5am ... Sheesh! I'll be there.