Hello all,
Writing in from Austin where as you all probably saw SXSW was cancelled. Our two venues are the main venues for the SXSW film festival and luckily for us the cancellation isn't having that much of an impact directly. However, our presented/non-sxsw shows are still going on and we are experiencing varied waves of calls and concerns. We are trying hard to maintain distance from the paranoia, but I think it is important to acknowledge the realities and listen to those who may know more. Any thoughts or tips on what y'all have been doing? Thank you.
@Megan- just make sure you pull lists first of ticket holders. Once you run the Performance Seat Release report, a patron no longer has seats in the show.
Also, to anyone out there, does On Account credits show up at all in TNEW on a patron's account so they can use it for payment? V6 or V7?
Hi, all-
This is my first time running the utility (in test, of course), and therefore am not familiar with this process.
Does anyone know why an error may occur when running the Performance Seat Release utility?
I can see which order failed, but do not see any obvious reason as to why it would not have been released. Is there a way to get more information on the error?
Thanks in advance!
Rachel
General Public orders do not get released. Just a thought
Hi, Jessica-
Thank you for your response. Unfortunately, that is not the case here. I am a bit puzzled as to what else could cause an error.
I read something on another post and it made me think of you Rachel. What about Hold Until Date. Is that something to check into?
Jessica,
Thank you for your help! We actually ran in live and it worked! I don't know if running it in test cause the error or if it was for some other reason, but at this point, I'm just grateful it was successful in our live environment.