Hello!
When refunding tickets due to an artist cancellation/reschedule, do you refund the full amount a patron paid, or just the face value of the ticket (aka, do you refund fees)? My senior leadership team would like to review our refund policy (we currently refund the full amount a patron paid), and our largest venue is 713 seats.
I'd love to know the size of your venue as well.
For a cancelled perf or anything reheated to our choice then yes. If it's their circumstances often just the tickets.
Our main theatre is 889 seats but we range form 250 to over a thousand.