Hello!
When refunding tickets due to an artist cancellation/reschedule, do you refund the full amount a patron paid, or just the face value of the ticket (aka, do you refund fees)? My senior leadership team would like to review our refund policy (we currently refund the full amount a patron paid), and our largest venue is 713 seats.
I'd love to know the size of your venue as well.
We refund the entire amount, including fees. We tried to keep fees once and it was not perceived well by the patrons. We have a 1500 seat Amphitheater, a 526 Main Stage Theater, and 220 Black Box Theatre