Hello!
When refunding tickets due to an artist cancellation/reschedule, do you refund the full amount a patron paid, or just the face value of the ticket (aka, do you refund fees)? My senior leadership team would like to review our refund policy (we currently refund the full amount a patron paid), and our largest venue is 713 seats.
I'd love to know the size of your venue as well.
We always refund fees as well (just cancelled a lecture for today actually). I feel like that is the right thing to do since we are making the choice to cancel the event! But I'm interested as well to hear what others do.
Forgot to add that we have two venues on the smaller side. One is 339, and the other is 382.