About 3 months into our conversion from Ticketmaster and we are still finding massive upload issues (Don't do a hard switch!) This means that a number of tickets have to be resold, repriced, or corrected on accounts manually. The only way we have found to correct price types, payment methods, etc is to drop the tickets and resell correctly. With the reselling, we haven't been reprinting all the tickets to not waste ticket stock (literally thousands), but we have yet to find a way to advance the print counts and it is causing issues for part-timers as unprinted tickets can't be exchanged. We use to be able to batch advance ticket print counts in Ticketmaster.
Can you batch advance print counts in Tessitura? Also, does anyone even know where you can see the print counts?
(Also, we do not have all the advanced reporting that I have seen mentioned in other entries on the forum. So, we are also piecing together solutions.)
Check out the Batch Printing documentation: https://www.tessituranetwork.com/Help_System_v151/Content/Ticket%20Printing/Batch%20Ticket%20Printing.htm. This combined with the Null printer (I always name mine Abyss) should get you where you need to be.