Booking acknowledgement emails

Order emails appear in the customer’s contact log.  The actual information is held in a table called T_LOG_ORDER_EMAIL.  This table contains the order number, recipient email, and format id (from T_FORMAT_INFO) for each confirmation sent.  It also records any errors that may have occurred.  It should be fairly simple to write a report to check daily orders against this table to see which ones have not had an email confirmation generated.

Gregg Stickney

Application Support Specialist/Manager Knowledgebase

Tessitura Network

+1 (888) 643-5778, ext. 318

+1 (330) 835-4507

+1 (888) 643-5778, ext. 201 (Support Line)

www.tessituranetwork.com

gstickney@tessituranetwork.com

Tessitura Learning & Community Conference, August 8-12, Washington, DC

Hello,

We've just started sending Booking acknowledgement emails for bookings taken through our call centre, using the Acknowledgement option in Print Tickets.

Does anyone have a nifty way of being able to track where these have/have not been sent against orders? In the early days we know we're going to have to do some checking back and enourage staff to keep adding this extra step to the process.

Cheers

Amalia

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Order emails appear in the customer’s contact log.  The actual information is held in a table called T_LOG_ORDER_EMAIL.  This table contains the order number, recipient email, and format id (from T_FORMAT_INFO) for each confirmation sent.  It also records any errors that may have occurred.  It should be fairly simple to write a report to check daily orders against this table to see which ones have not had an email confirmation generated.

Gregg Stickney

Application Support Specialist/Manager Knowledgebase

Tessitura Network

+1 (888) 643-5778, ext. 318

+1 (330) 835-4507

+1 (888) 643-5778, ext. 201 (Support Line)

www.tessituranetwork.com

gstickney@tessituranetwork.com

Tessitura Learning & Community Conference, August 8-12, Washington, DC

Hello,

We've just started sending Booking acknowledgement emails for bookings taken through our call centre, using the Acknowledgement option in Print Tickets.

Does anyone have a nifty way of being able to track where these have/have not been sent against orders? In the early days we know we're going to have to do some checking back and enourage staff to keep adding this extra step to the process.

Cheers

Amalia

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!