We are a museum that offers guided tours. We are just about to start using packages to group together tours and museum admission, but I'm wondering if there is a way (or if one is coming in V16) to bulk edit packages after they have been created. I don't see anything in Season Manager, but it seems like for museums this would be a useful feature. For example, we have some permanent tours that are offered every day, but we also offer seasonal tours and tours related to specific exhibitions. Unfortunately, I don't have the details on all of these at the start of the FY (which is what we use for seasons), so I can't build out the whole year's worth of all tours. I'd prefer to create our basic packages with our permanent tours for the whole year and then add in the others as they come. Am I correct in that currently this would mean going in to each day's package and manually adding the new performance group(s)? I realize that performing arts groups wouldn't have this need, but for those of us with daily admission it seems like it would be really useful.
Thanks!
AnneThe Historic New Orleans Collection
We implemented with v15.1, and there is not a way to edit in bulk. Currently, I have to go into each day's package and make any changes. We are daily admission and it is very frustrating! Also, with TNEW, we have to take the individual package off sale not just that days event, if we are closed for the day. Learned that, the hard way.
Pam
NASCAR Hall of Fame
That's what I was afraid of. Perhaps Tessitura will take us daily admission folks into consideration when planning updates. Thanks for the heads up on the packages on TNEW. I hadn't thought of that.
First. There are some organizations that hack the back end to do things like this. However, having an official feature to do this sounds like a good idea.
You can place a feature request through the standard support system. Just put in a ticket and explain in detail what you would like the system to be able to do and why it is valuable, not just for your organization but a bunch of organizations.
Thanks, Tom! I will definitely put in a feature request for this one. I think it would be useful to any place with daily admission that changes its offerings during the year. I'm still learning SQL and not yet up to hacking the back end for this.
I WISH there was a way to bulk edit; however, I will echo what others have said and there isn't. We package things up here at the Museum exactly like this (and in fact have multiple packages per day) and we have had to put in a business rule that we don't build certain packages until certain things are confirmed like specialty tours. So for example, our rule is that everything gets built and live at least by the 1st of the month of the month prior to the visit dates...IE: January 1st for everything in February. This way, everyone knows that, if we want something special, it needs to be scheduled and ready to go at least a couple weeks before then. Then, once everything is confirmed, we build out the performances, perf groups, and packages. It works quite well...but, a mass package edit tool would be super super helpful!!!!