Hello everyone!
We are going to be implementing online renewals this year (our second renewal season on Tessitura), and I mostly want to make sure I understand the logic correctly. The documentation states that the default Sub MOS for TNEW must be the same that the rollovers use, so we were planning on using our regular "Subscriptions" MOS, which would be the same one that the box office would use to process orders in person and over the phone.
I would just use that same one for the web sub MOS, correct? That way people could access their renewal online via TNEW or the box office could process their order. It seems straight forward, but this is our first year doing everything after implementation, so the training wheels are officially off and I just want to make sure I'm setting this up correctly!
Thanks in advance!
Yes, the MOS that your rollover orders need to be created will need to match the Sub MOS that is specified in your LTR_TN_EXPRESS_WEB_DEFAULTS table.
We have a 'Web Subs' that is used for all package orders including rollovers. We also have a separate 'offline' 'Office Subs' MOS that our box office uses for in person/over the phone subscription orders however our box office have access to the 'Web Subs' MOS so that they can load and process rollover orders.