Hi all,
I'm hoping to add a gender-inclusive language policy to my customer service training and handbook. I'm wondering if other Tessitura orgs have done this, and if so what do your policies look like? Do you post anything at your box office/front desk so that customers are also encouraged to use gender-inclusive language with staff?
Thanks!
Liz
I'm so glad you are doing this! We do not have a formal policy regarding gender-inclusive language, however it is simply present in all of our print materials, marketing, and general attitude as an organization. Most people include their pronouns on their email signatures, and everyone is very conscientious of respecting each other's pronouns and identity. I think with any organization, once it becomes the norm and fully ingrained in their identity, the public follows suit.
With the box office/customer service/sales, in the past I've used gender-inclusive language with customers who are not, and I find that's often enough to get them to switch their own language, at least for the time of the interaction.