Hi All!
After making all sorts of training documents from on-the-fly outlines to a yearly manual, I have decided to seek help. How does your organization train new Box Office staff? And/or returning seasonal staff? Do you have an outline you stick to, or worksheets you use? Does ANYONE use the videos with the lovely Baroque introduction music anymore? I appreciate any advice and new ideas! Please save me from re-inventing the wheel with each new batch of seasonal staff. Feel free to reply here or email me at oanderson@spoletousa.org. Thanks in advance!
Best,
Olivia A.
I similarly have drawn up a Tessitura worksheet of the basics someone should know how to do. I usually do two one on none trainings with the new person, a general intro to Tess and then the more in depth going through buying/exchanging/subscriptions/will call etc. Then there are 1-2 shifts the new person shadows, and then we check in if they want more shadowing, more training, etc. It's on a pretty ad hoc basis, and since I oversee it all I can get a good feel for how someone is feeling in Tess.
As an aside, I learned from the videos and have my more full time staff members watch them just for a basis, but I prefer the more hands on training myself.
Thank you so much!