Hi All!
After making all sorts of training documents from on-the-fly outlines to a yearly manual, I have decided to seek help. How does your organization train new Box Office staff? And/or returning seasonal staff? Do you have an outline you stick to, or worksheets you use? Does ANYONE use the videos with the lovely Baroque introduction music anymore? I appreciate any advice and new ideas! Please save me from re-inventing the wheel with each new batch of seasonal staff. Feel free to reply here or email me at oanderson@spoletousa.org. Thanks in advance!
Best,
Olivia A.
We used to use the T-Classes but I moved away from them. I found that it was more helpful to just go through everything with new staff myself, so I could incorporate our business practices and customer service training alongside Tessitura skills. I have a training checklist that I go over with new associates during two training days, and then I quiz them at the end by having them go through scenarios. After the training new staff spend two days shadowing more seasoned associates.
I do have a Tessitura training manual for associates which they can access if they want to review something. I don't know how much associates end up using that, but I will occasionally send out an email with instructions that I've copied from the manual when I notice everyone needs a reminder on a particular skill.
The Minnesota History Center created their own T-Class type videos to use for training, which seems like a great solution to not have to train everyone individually. It is worth reaching out to them if you have questions about that approach!
I've recorded my own version of the T-Classes as well. I use loom (free for up to 100 videos), so that it is consistent every time, and relevant to our business practices. Either myself or a trusted associate seller will walk through those with them, and then do shadowing. We break it down to the pace that each person needs. I also like to create quizzes and worksheets that I use if I feel like someone needs extra help.