Hi All!
After making all sorts of training documents from on-the-fly outlines to a yearly manual, I have decided to seek help. How does your organization train new Box Office staff? And/or returning seasonal staff? Do you have an outline you stick to, or worksheets you use? Does ANYONE use the videos with the lovely Baroque introduction music anymore? I appreciate any advice and new ideas! Please save me from re-inventing the wheel with each new batch of seasonal staff. Feel free to reply here or email me at oanderson@spoletousa.org. Thanks in advance!
Best,
Olivia A.
We do very much the same as Amber. We begin with the videos and do shadowing and hands on. We use a leaning management system software to keep track of what training took place and to distribute the video links, documents and some testing to ensure the training was done. We and also have a training check list for our front-end staff which covers everything they need to know, not just Tessitura.
I'm also interested in your LMS! We have a lot of part-timers so keep track of training is a bit difficult.