Hi All!
After making all sorts of training documents from on-the-fly outlines to a yearly manual, I have decided to seek help. How does your organization train new Box Office staff? And/or returning seasonal staff? Do you have an outline you stick to, or worksheets you use? Does ANYONE use the videos with the lovely Baroque introduction music anymore? I appreciate any advice and new ideas! Please save me from re-inventing the wheel with each new batch of seasonal staff. Feel free to reply here or email me at oanderson@spoletousa.org. Thanks in advance!
Best,
Olivia A.
We use the videos after a new person shadows one of our more seasoned staff members in conjunction with one on one training through test scenarios in the test environment. We use a checklist for each new hire. We also have a manual, we use slack, and we have a box office wiki website that we use, along with one note.
Thank you so much!