Group Sales managers:
This is more of a process question than a system question-- How do you ensure/ enforce groups to pay their balance on time?
Museum of the Bible "requires" that groups pay their balance 2 weeks before arrival, but that doesn't always happen. We don't really have a consequence in place for groups who don't pay on time because we don't want to turn anyone away. Thus, we have many groups not paying until day-of, or (even worse) putting their check in the mail so late that we haven't received it yet by the day of their visit.
What do your organizations do to put your groups feet to the fire a little bit for paying their balance on time?
Thanks,
Shelly Binkley
Hi Shelly,
I kind of have a mix of all the comments. Our group sales is: we require a downpayment to hold your tickets > Group contact is signed via Adobe Sign (awesome program!!!) > final headcount is due 30 days prior to the performance > reminder sent two weeks prior to due date > payment is actually charged if I don't hear from them. I feel the "threat" of automatic payments is enough fire under their butts more than releasing seats for the group to actually get their numbers in. Responsible groups like automatic payment because they don't have to remember to call in or email, the tickets are just charged and mailed out to them.
Let me know if you have any questions, and I can send you any of our verbiage or processes.