Group Sales managers:
This is more of a process question than a system question-- How do you ensure/ enforce groups to pay their balance on time?
Museum of the Bible "requires" that groups pay their balance 2 weeks before arrival, but that doesn't always happen. We don't really have a consequence in place for groups who don't pay on time because we don't want to turn anyone away. Thus, we have many groups not paying until day-of, or (even worse) putting their check in the mail so late that we haven't received it yet by the day of their visit.
What do your organizations do to put your groups feet to the fire a little bit for paying their balance on time?
Thanks,
Shelly Binkley
Hi Shelly,
We set a due date of 30 days before the performance, which gives us a little more time to follow up with delinquent payments (though we are usually pretty flexible with school groups and groups booked closer to the show date). In our group sales invoice, it says we will charge the remaining balance to the card on file if the payment is not submitted by the due date, but I can't think of any instances where we've actually followed through with that policy during my time here.
-Arielle