Recording Attendance for non-ticketed events

Hi Brandea,

We use ticketing to track attendance for just about everything in our organization. We are a museum (though we do also have a theater). What you are describing sounds similar to the public tours we offer, to which we don't take advance reservations. People just show up for these optionally, and they are included with admission. We know we want a headcount, but we're not necessarily tracking specific constituents. Is that similar to what you intend?

I create a performance for each tour, with one Complimentary ticket type. In Mode of Sale, there is a checkbox to turn off ticket-printing. We take a headcount from a tour, and enter it in the system under one order. And that's it! The set up is minimal, especially once you've done it once, and are otherwise just copying the perf. The most intensive part is if you have a lot of the same thing (we have a daily 1:00pm tour) to be set up all at once. But, there is a great bulk-copy feature that was introduced in a recent edition of Tessitura that's made this super simple. 

If you are concerned about making sure this attendance is separated from your shows, would it work to create a Title and a Season just for these? All of our tour types have their own seasons each year.

I think this is similar to what Joanna described. If I'm incorrect about this attendance being anonymous/walk up (as in, you want to track which constituents attend) there's no reason it can't work that way too. You'd just have to enter each person as a separate order. 

Hope that all makes sense, let me know if I can clarify further. 

Courtney

Hi Brandea,

We use ticketing to track attendance for just about everything in our organization. We are a museum (though we do also have a theater). What you are describing sounds similar to the public tours we offer, to which we don't take advance reservations. People just show up for these optionally, and they are included with admission. We know we want a headcount, but we're not necessarily tracking specific constituents. Is that similar to what you intend?

I create a performance for each tour, with one Complimentary ticket type. In Mode of Sale, there is a checkbox to turn off ticket-printing. We take a headcount from a tour, and enter it in the system under one order. And that's it! The set up is minimal, especially once you've done it once, and are otherwise just copying the perf. The most intensive part is if you have a lot of the same thing (we have a daily 1:00pm tour) to be set up all at once. But, there is a great bulk-copy feature that was introduced in a recent edition of Tessitura that's made this super simple. 

If you are concerned about making sure this attendance is separated from your shows, would it work to create a Title and a Season just for these? All of our tour types have their own seasons each year.

I think this is similar to what Joanna described. If I'm incorrect about this attendance being anonymous/walk up (as in, you want to track which constituents attend) there's no reason it can't work that way too. You'd just have to enter each person as a separate order. 

Hope that all makes sense, let me know if I can clarify further. 

Courtney

Thanks Courtney!