Do you sell via Ticketmaster (or another third party)? How do you get those sales into Tessitura and report back on them? How often do you do the import? How do you handle returns/reselling? I want to hear as much as you're willing to tell me.
Of course, the lovely wrinkle with any of this when using the Order Import utility is that any refunds/exchanges have to be processed manually as the Order Import utility can only process sales.
Martin
This is the big bummer. I'm going to have to take a look at how often we have refunds/exchanges from Ticketmaster and see if that amount of processing is feasible for our relatively small ticketing team before I make any decisions on this!
We always got TM to request approvals for refund/exchange so we could return the tix. Then the exchange would come in in a new order. TM imports were pretty easy for us. The odd country code was kooky. Other 3rd parties were a bigger pain.