Do you sell via Ticketmaster (or another third party)? How do you get those sales into Tessitura and report back on them? How often do you do the import? How do you handle returns/reselling? I want to hear as much as you're willing to tell me.
Hi Maery,
When I was working at my previous orgs (who are venues), similar to Martin, we had TM send the data in the right format for order import. We were able to get the emailed order file to auto save to a local drive for the scheduled Order Import Utility to be completed each morning. It would occasionally fail due to dodgy countries, states etc. These days we do daily imports from one main venue (they use Tessitura) and it's just as easy. They're self hosted so that's a factor.
In Analytics I do a gross look at 3rd parties by filtering (or break by) Import Price type Category or use a starred Filter set of any price type with the Ticketmaster code in it.Happy to talk further (email in bio).
Cheers,
H
I've had some success with semi-automated imports before (mostly Contributions) so this sounds exactly like what I was imagining would work best! I love the idea of a gross look at 3rd party sales in Analytics.