We are revisiting our process for holding back seats from inventory. Our main hall holds 2,180 seats and we currently hold house seats, director seats, promoter seats, donor seats, artist seats, fan club, marketing seats, etc... you get the idea. We want to be able to take care of our VIPs but its a struggle and a balancing act for the really popular programs on who gets what and how long do you hold them. I'm hoping that some of my colleagues especially PACs can share how they manage holds - is it centralized? Do depts manage their own? Do you hold seats for donors/members? How do you determine priority between a media VIP and a donor VIP? What % do you hold? etc.
Thank you for your assistance.
Susan M. CrockettCIORuth Eckerd Hall
How did you resolve this issue? I'm currently writing a policy for our venue as well.