Has anyone else experienced slow seat server performance when using packages?
We are not using RAMP, our servers are on-site. We recently began selling fixed GA + special exhibition packages using a GA facility and during our busier periods when multiple users are selling it can take up to 30 sec or more to add a package to a cart, and another 30 sec to print the tickets. At times it looks like the client is going to crash. There is a window that pops up in the lower left hand corner of the screen that says "Waiting for SeatServer". Definitely not ideal
I'm trying to figure out if this is an issue with set up or if it's linked to seat server performance. Any ideas?
What version of Tessitura are you using and are you on RAMP or self hosted?
Here at LSC we have seen some deadlock problems in Tessitura V15.0.x. These deadlocks were associated with slow down types of symptoms. Our facilities are in the 7-9K size
Have you looked at the standard error report in Tessitura to see if you are seeing anything?
Second, when we opened a TASK ticket we were able to work with the developer team to identify some of the potential problems. The Network Developers may have some fixes that they can share are part of some of the Service Packs that may help resolve your problems as well.
I'd open a TASK ticket if you have not already done so.