Bit of a puzzle here. We have composite tickets for two exhibitions, so the Fixed Seat Package has a perf group with Exhibition 1 and Exhibition 2 for that day. The ticket is printing a composite barcode for the package. What I want to know is, is there any way to have the nscan at Exhibition 1 only scan for exhibition 1 without having to select it every time a ticket is scanned, and the nscan at exhibition 2 only scans for exhibition 2. We'd like this to be something that happens automatically, without having to set the profile to the correct perf manually every day.
Does that make sense?
Thanks!
Brandi
This might be a problem if everything is already built, and I am loathe to create duplicate things in the system, but if they had separate facilities that could be done quite easily by setting one scanner to one facility and the other scanner to the other facility. If this is a fixed seat facility, that might be a poor option, but if this is a GA facility, we have 3 different GA facilities that we use regularly whose only main difference is number of seats. That is the most immediate solution that jumps out at me.
The other solution would be to just code a custom version of NP_LOAD_PROFILE. You could then create a flag, e.g. a keyword and/or content tab item, for which scanner should load which performances. Technically I am not sure you are supposed to do that, but you should be able to do something like that in a relatively minor way that you could simply make sure to note somewhere since it would be overwritten come N-Scan upgrade time.
Best of luck!
Unfortunately, I already had to rebuild them all to make them Fixed Seat packages so they would work on TNEW v7, so they have to have the same facility. We also already have a custom procedure running to update the NSCAN profiles.
So the custom procedure is not working as intended then? It still defaults to both performances?
The custom procedure is running and populating the perfs based on the facilities set in the NSCAN table. It's written to populate the last 30 days of performances in that facility so we can scan old tickets.
So you should be able to modify THAT query based on a content tab item or keyword that you create and apply to the performances to designate which performances will show up in the list for Scanner 1 and which ones show up in the list for Scanner 2.