I'm running into trouble trying to apply two pricing rules. The scenario is:
- buy 10 or more of either price type (early bird or early bird w/lunch) and get $5 each ticket
- buy 10 and get a comp - so this needs to work on the discounted prices
Both rules work as expected when only one is activated. But when both are active, results are not correct. For the discount, I've tried price type change to different discounted price types and I've tried just a price change rule to take $5 off. For the BOGO, I have it set up correctly - add 11 seats to cart and one of the tickets changes price type to a comp. I have also tried moving the rank of each rule first in pricing rule sets. When the BOGO rule is first, it does change one ticket to comp but the others revert back to non-discounted prices. When the discount rule is first, the BOGO rule doesn't get applied and no ticket changes to comp price type.
Is it just not possible to do these things simultaneously? Or am I missing something?
Odele
Hi Odele,
The short answer is that you can't have two pricing rules acting on the same sub-lineitem (ticket) in the same order. Pricing rules mark the sub-lineitems that they've dealt with and subsequent pricing rules in the same pricing rule set won't affect them. You can only have multiple rules work on the same order if there are tickets which, by virtue of the settings for those rules, are completely excluded from consideration by rule 1 and can then be acted on by rule 2. Hope this clarifies things (even if it doesn't necessarily help),
Jonathan
Thanks, Jonathan. I really appreciated your response so that I can stop wracking my brain over it!! One question, though. You say "subsequent pricing rules in the same pricing rule set." Does that mean I could put the 2nd rule in a different set and have it apply? I think the answer is no because I see that each MOS is assigned to only one pricing rule set. And we only have Web MOS for online ticketing. But is it theoretically possible to have a change of MOS during web order that can trigger a 2nd pricing rule?
You're right that I left a loophole, but your instinct is correct. Once a sub-lineitem has been acted on by a pricing rule, it's marked in the SLI detail screen with either a Q (for Qualifying) or R (for Result) meaning that it's been acted on by a rule. Applications of subsequent rules - including those applied by changing the MOS - won't affect SLIs that have already had a pricing rule applied to them. You would have to add new inventory to the order that hadn't previously been considered by a rule for that to work.