Ok - I need some help! Believe it or not we're still using paper forms for staff to request their comps (ACK!) and I'm trying to shift it all online. The catch is that we have some restrictions that need to be respected like a max of 2 seats per person and no seats in prime areas, so here's what I've set up so far:
- a Product Only Pricing Rule that changes the standard Adult Price to Online Comp based on our Staff Constituency.
- Used a ranking to shift the Mode of Sale from standard Web to "Online Comp" within the Pricing Rule because I need an allocation to limit access to certain seats.
- We only allow two comps to be booked, so I've set up a constituency that will be added to each account once two comp tickets have been booked, then set up an exclusion for that Constituency within the Pricing Rule.
My problem is that even though I've set 2 as the maximum number of seats in the Pricing Rule, I am able to book more than two seats in one order, perhaps because of the MOS shift? Should I forget the ranking and use a promo code instead to shift the mode of sale or is there something I'm missing?
Another question - at the moment, this set up means that staff cannot access full priced tickets online because they're being forced into the Online Comp MOS. Is there someway around that, I don't think it happens very often so it might not be a big issue.
Thank you TessBrains...I'm hopeful that someone has some words of wisdom on this!
Cheers,
Tal
We use a staff constituency, shift the MOS to staff comp once they log in, using the "checkout" item type in validate_cart to count the number of tickets in the pending order and check if they have any other orders containing the performance too. If there is an additional tickets up for grabs; we add a max override content type with the new max comp value.
We setup this up years ago and have had no issues since.
Travis
Thanks Travis Armbuster - I've never used that feature so I'll see if that would help. Sounds really useful!