Ok - I need some help! Believe it or not we're still using paper forms for staff to request their comps (ACK!) and I'm trying to shift it all online. The catch is that we have some restrictions that need to be respected like a max of 2 seats per person and no seats in prime areas, so here's what I've set up so far:
- a Product Only Pricing Rule that changes the standard Adult Price to Online Comp based on our Staff Constituency.
- Used a ranking to shift the Mode of Sale from standard Web to "Online Comp" within the Pricing Rule because I need an allocation to limit access to certain seats.
- We only allow two comps to be booked, so I've set up a constituency that will be added to each account once two comp tickets have been booked, then set up an exclusion for that Constituency within the Pricing Rule.
My problem is that even though I've set 2 as the maximum number of seats in the Pricing Rule, I am able to book more than two seats in one order, perhaps because of the MOS shift? Should I forget the ranking and use a promo code instead to shift the mode of sale or is there something I'm missing?
Another question - at the moment, this set up means that staff cannot access full priced tickets online because they're being forced into the Online Comp MOS. Is there someway around that, I don't think it happens very often so it might not be a big issue.
Thank you TessBrains...I'm hopeful that someone has some words of wisdom on this!
Cheers,
Tal
Hi Tal!
We have our comps set up online a bit differently, but great idea for this! Could you add a promo code for staff that would limit the ticket amounts they can receive, and make it so only the people with that source code promoted to their constituent record are eligible for the pricing rule? Does that make sense?
Hi Jordan!
Yes, that's a great idea. Rather than using their staff constituency, we could promote a specific source with a promo code added as a way to limit access to just staff. I think I might try it that way and see how it works. Thank you!
that what we did this season. We give the staff a promo code- which switches them to a Web Staff Ticketing MOS. I put an offer on the MOS on the performance(s) with a limit of 2, 4, etc.
Do you have a way of making sure staff only book one order? That's what I'm struggling with right now - we have a big staff (~200 including our orchestra and dancers) and we can't monitor each account to ensure no one over-books. I've got the constituency but my Pricing Rule Constituent criteria isn't working properly - so it's not limited to only people who have the promoted source, nor is it excluding people to have the constituency which indicates they already have their comps? I'm SO close to having this working perfectly....I just need this last piece to work!
IT's not perfect, but I create 2 lists.
One that Identifies Staff, and one that identifies staff that have purchased their comps for a show.
Then, in the price rule, use the general staff list as the include, and the staff comp purchase list as the exclude.
I have Single sales order listing report scheduled daily to give me a list of staff that have purchased their comps. this helps update the Staff Comp Purchase list daily.
The reason it's not perfect is; a staff member can purchase their comps in multiple transactions until the comp purchase list is updated. I'm toying with the idea of scheduling the staff purchase list to update every 2-3 hours during the comp purchase window.