Hey, it looks like a company (with very poor reviews, bonus) called Secure Tickets is scraping our performances and offering them for sale online. Has anyone else had this happen, and is there a standard means of recourse for stopping it?
Ticket broker? If that's what you mean, then yep. All the time. To my knowledge there is no "standard" means of recourse for stopping it and some of it depends on where are you are and what laws your state has in place. Google is (theoretically) trying to make it harder but...
--Michaela Donnelly
Michaela Donnelly said: Google is (theoretically) trying to make it harder but...
Yeah, we discovered it because their Google SEO is nearly as good as ours...
From what I can tell they're not scalping in the sense of buying our tickets and then reselling them. I assume that if they make a sale on their site (and honor it, also not a surety) then they must be turning around and buying the tickets from our site via some mechanism, presumably automated.
Maybe a letter to the State AG?
We have brokers that do exactly that for us. Start selling tickets for a bunch of stuff, and then turn around and buy them from us once they make a sale.
Scalping is legal in Indiana, so there is only so much we can do. We DO have a maximum sale count, so every once in a while we have gotten to them when they try to purchase tickets that are past the count of 8 because we will just refund them categorically. But then they just have a different employee purchase them or purchase themselves under a different name and card. And, like I said, only so much we can do.
Best of luck!