Good evening everyone,
Unfortunately, one of our shows has been cancelled and we need to issue refunds to the people who already purchased tickets.
Can we do a mass credit card refund? If yes, how would this be accomplished?
Thank you for your time.
Laura,
We haven't actually done what I think you're after. There is a report in the Ticket Processing area called the Performance Seat Release report. This refunds tickets for a specified performance where the order fits the selection criteria. However, what this does is put the value back to an On Account payment type rather than directly back to the patrons credit card. We found this invaluable when moving venues for a particular performance where we wanted to transfer the money to the new performance rather than refund and then recharge the patron. The report worked very well for us.
I suspect the reason the money doesn't go straight back to the patrons original payment type is that they may not have originally bought with CC (perhaps by cheque or cash over the counter) and also there are so many reasons why the originally used credit card is no longer appropriate to use as the refund. At least with the money going on account the parton can use the credit for later use at your venue/company or you can compile a list of these patrons and process the refund after you have confirmed the details of how they would like to receive the refund.
Hope that helps/makes sense!
Martin