Hi all,
Are any other RAMP users having issues typing into Tessitura?
We've been experiencing issues for a couple weeks now where some users cannot type anything into any search fields or there is a massive delay while typing or copying and pasting into these fields. For me, I am experiencing these issues in the pricing layers.
We currently have a ticket open but I wanted to learn if anyone else who is hosted on RAMP is having the same issue and if it is ongoing or if it was resolved?
- Chris
Hi Chris!
I wanted to check in and see how this is going for you, and if this issue had been resolved for you. Ours improved drastically, but we're still experiencing it, and now it seems to be getting a little worse again. I was going to follow up on the ticket that I had open with Tessitura.
Thanks!
Most of my Box Office is experiencing this on a daily basis.
I just checked the version of Citrix for our user who was experiencing this and she had a very old version of Citrix. I uninstalled Citrix and reinstalled the newest version from RAMP and that seemed to fix her problem.
We did that, but we're still experiencing the issue. Actually, I had the older version, and wasn't experiencing any of the typing issues until I had updated to the new citrix. It's an ongoing issue.
I just installed the newer version and it didn't do a thing.
Upgrading to Version: 15.1.1 seemed to do the trick for us.