Hi all,
Are any other RAMP users having issues typing into Tessitura?
We've been experiencing issues for a couple weeks now where some users cannot type anything into any search fields or there is a massive delay while typing or copying and pasting into these fields. For me, I am experiencing these issues in the pricing layers.
We currently have a ticket open but I wanted to learn if anyone else who is hosted on RAMP is having the same issue and if it is ongoing or if it was resolved?
- Chris
Hi Chris!
I wanted to check in and see how this is going for you, and if this issue had been resolved for you. Ours improved drastically, but we're still experiencing it, and now it seems to be getting a little worse again. I was going to follow up on the ticket that I had open with Tessitura.
Thanks!
It's still not working.
Chris, are you using Citrix RECEIVER or Citrix WORKSPACE app and what version?
Citrix RECEIVER. I just upgraded to the latest version the other day.
According to Citrix's website, Citrix WORKSPACE has replaced RECIEVER. It says Workspace is fully backwards compatible with Receiver.
https://docs.citrix.com/en-us/receiver/windows/current-release.html
However, we still have users using Receiver versions between 4.6 and 4.12. Only a few are having the issue intermittently.
Tessitura told us Receiver versions >= 4.2 should work. But, as you know, some are having issues.
I just wanted to let you know you could try upgrading to the Citrix Workspace app.