Hi all,
Are any other RAMP users having issues typing into Tessitura?
We've been experiencing issues for a couple weeks now where some users cannot type anything into any search fields or there is a massive delay while typing or copying and pasting into these fields. For me, I am experiencing these issues in the pricing layers.
We currently have a ticket open but I wanted to learn if anyone else who is hosted on RAMP is having the same issue and if it is ongoing or if it was resolved?
- Chris
Hi Everyone,
Just a quick clarification, we are NOT experiencing latency in the environment. Apologies for this miscommunication. We are aware that some users and some organizations are experiencing this issue with typing in certain areas of the application and are in contact with our Citrix vendor to diagnose and remediate. We encourage you to open a support ticket should you continue to experience this issue.
Thank you,
MelissaVice President of Support
Hi Melissa,
We're still having these issues. Does your team have a fix for this yet?
Best.
Chris