We had a user process a check for a group incorrectly. They didn't notice that the group was releasing some seats and only paying for part of the original reservation. As a result, they entered an amount over what the check was for. They then attempted to fix this by refunding the overage, but selected "Check Overage Refunds" instead of "Check". The former is used to determine who we need to cut checks to.
Any suggestions? I don't see a way to adjust a refund, and a search through the 12.1 docs didn't yield anything for me.
I am not sure about adjusting the refund, I have never done that. However, could you not just then pay (positive amount) to that "Check Overage Refunds" payment method and then refund the overage back to the initial "Check" payment method?
Admittedly, your Finance department will need to be informed of why everything looks wonky on that posting, but that SHOULD allow that batch to end up with a $0.00 for the "Check Overage Refunds" payment method and the correct ending amount on the "Check" payment method.
Thanks John. That worked great. I was overthinking it.