Hello Tessiturians,
This came to me in a house report from last night:
“We started late because we had 18 people who needed special attention in seating. Four of them required accessible seating locations. Can we give me a heads up when we sell an accessible location for a wheelchair?”
I checked around and it looks like the best way to do this is using a CSI (in fact, the CSI documentation even uses this exact scenario as a case study), and that’s what I’m probably going to implement here. But I’m wondering if any of you have other ideas of how to deal with this.
Thanks for your help!
-p.
PATRICK SCHLEY | Special Projects Coordinator | First Stage Children’s Theater Milwaukee Youth Arts Center | 325 West Walnut Street | Milwaukee, WI 53212 414.267.2931 tel | 414.267.2930 fax | pschley@firststage.org Website: http://www.firststage.org | Facebook: http://www.facebook.com/firststage | Twitter: http://twitter.com/firststage On stage at First Stage: Main Stage – THE WIZ | March 5-28 First Steps – IF YOU TAKE A MOUSE TO SCHOOL | March 13-28 Young Company – A MIDSUMMER NIGHT’S DREAM | March 26-28 Visit www.firststage.org for tickets and information! Registration is now open for Summer 2010 at First Stage Theater Academy! Visit www.firststage.org for information or to register!
Hi Patrick,
We use a wheelchair price type when booking wheelchair spaces. For FOH we pull a report which pulls seats by price type. However, this report was made by an internal programmer for us
We use CSIs too for those with access requirements (not wheelchair) but associate them to the performance
the customer is attending (in system table TR_CUST_ACTIVITY_TYPE, select Performance in Perf Ind column).
For FOH we pull Customer Service Issue tracking report on the day of each performance. This is used as part of briefing to ushers so they are aware of potential issues.
Hope this is of some use!
Daisy
Daisy Fletcher - Customer Service Supervisor (Systems)
Glyndebourne Productions Ltd
Tel: +44 (0)1273 812321
Fax: +44 (0)1273 812783
www.glyndebourne.com
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley Sent: Saturday 13 March 2010 19:32 To: Daisy Fletcher Subject: [Tessitura Ticketing Forum] FOH & Accessible seating
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We also use CSI's and a constituency code to indicate when a customer needs special accommodation.
We have a dynamic list of these customers, which house managers can use to filter the performance seating book report to see if any customers with special needs are coming and whether or not they are already seated in appropriate areas.
We are also planning on customizing the performance seat book to include the CSI note so house managers don't have to run two separate reports.
This system is very new here, so we don't have a lot of feedback yet from the users. We will probably make modifications over time as needed.
You may want to check out the webinar page Custom Screens and Infomaker.The provided samples include one that Ryan Creps did to populate appropriate CSI's into the custom tab of the performance guide.
We don't use CSI's for seating as we only have certain areas that can accomodate Wheelchairs, so like Glyndebourne we have written a report that looks at the price type and depending on whether it is a Wheelchair or Disabled price type lets FOH know if they need an empty space or a chair in the area.
We use CSI's for other requests - such as if someone wants to borrow a wheelchair from us to get them from a Door to their specific seating area.
Caryl
Hi,
I was wondering if there was a way to force an agent to create a CSI when they book a wheelchair seat.
Thanks