I am looking for some feedback on how people are handing downgrades from ticket exchanges. Right now we leave the money on account for patrons to use that season. Once the season is over, any money still on account is taken as a contribution to the organization. We are talking about changing the policy so the amount goes directly to contribution. I was just curious how other Orgs were handling downgrades.
Another option that we've used in the past: maintain a price type on each performance called "Exchange" that is editable by the box office user. When the ticket is downgraded, the price is adjusted to match the original ticket. This lets us keep the full value as performance revenue.
Thank you! That is a very interesting idea.