Tstats - Ticket Order Date clarification

In Tstats. Tickets cube. pulling in sales by date Ticket Order Date/Calendar/Calendar-date

what time is it pulling. these numbers do not jive with my other reports...which are from 12:01am-11:59pm

would love some clarification.

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  • Hi Erik,

    If you look at the bottom of the TSTATS screen, there should be a date and time the data warehouse was refreshed. Generally speaking, TSTATS is refreshed nightly and is not "live" data.

    - Chris

  • yes.

    I was not clear I think.

    If I pull in how much was sold on my daily sales report...let's say for 09.01.18- this report will look at all transactions on that date within the hour parameters of 12:01am - 11:59pm...then I get a specific amount.

    When I create the exact parameters in Tstats I get a different dollar amount. not for every date mind you but enough that it is a bit odd- especially since if I pull a full calendar and look at an entire production then end totals match...just not each day

    maybe Tstats "looks at the day" differently? make sense?

  • Former Member
    Former Member $organization in reply to Erik Schnitger

    Are you sure this isn't an issue due to exchanges? We tend to exchange in original orders which can then add revenue and tickets to a previous Order Date but not in a report that is using Transaction Date.

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