Hey All!
I have recently taken over our Ticket Center and we have a slew of new hires coming in. Looking into old documentation there is very little training wise. Other than just having them watch the Tessitura videos, does anyone have quizzes or tests, games, an outline, ANYTHING? We are looking to bring them on next week and I need all the help I can get.
Thanks!
-Ashley Schoen
Director of Marketing & Guest Relations
The Whiting Auditorium and Capitol Theatre
Flint, MI
Hi Ashley, We use printouts called 'T-Class Optional Hands-On Activities' to train our new ticket office staff. I'm unable to locate exactly where we found them on the Tessitura website. If you'd like, I can scan and send you a PDF copy of what we have. Email me if interested. JHammer@wexarts.org
Joanna Hammer
Patron Services Manager
Wexner Center for the Arts
Joanna Hammer,
I would love a copy of the T-Class Optional Hands-On Activities as well stevens@midlandcenter.org.
Joanna,
Thank you for sending it to me. This document is excellent and stresses throughout how to use the help system which is important training for new staff.