Hey everyone!
I have a problem that I think you can help on. I can't seem to find an actual answer anywhere so I'm reaching out. A little backstory:
We have a Members' Lane where members get express access to a bar line. We currently scan a show ticket using Special Access Areas and verify access that way (only certain member levels have this privledge). If a member's ticket doesn't validate the scan (they were gifted the ticket, ticket was purchased with a duplicate account or the ticket was imported into another account), the members' lane attendant writes down the constituent ID OR uses Tessitura on the go to verify membership. Then a member of our Management Team will look up the constituent, find a ticket number / barcode, provide that to the attendant and we enter the data on the scanner that way.
What we'd like to move to is no longer scanning tickets but "scanning" membership cards (scanning is in quotes, as we do not have a barcode on our membership cards but we do write the constituent number on the card, we would manually type in this number). From the documentation, I read that the scanners can either verify a membership card or a ticket.
So on to the question...
- Right now, if I were to scan a barcode "123456" it would pull up the guest's account with the ticketed seat data (as if I were doing a Ticketed Event).
- I want to scan the barcode "123456" as a Constituent ID number.
- How does the scanner know (where do you specify) what info the scanner is actually scanning (constituent / member barcode v. show ticket barcode)? Is this in the system tables? What table?
Hi Isaiah,
N-Scan identifies data as a member constituent ID instead of a ticket number based on the presence of the prefix specified by the NSCAN_MEMBER_CUSTOMER_PREFIX entry in T_DEFAULTS and the data length specified by the NSCAN_MEMBER_CUSTOMER_LENGTH entry.Here's a link the help topic that explains member card scanning setup:
https://www.tessituranetwork.com/Help_System_v141/Content/N-Scan_Application_Guide/Member%20Admissions%20Setup.htm
It should work when typing as well, as long as you manually add the prefix and any padding zeros needed to make the whole string the correct length. When it's time to start printing new member cards, the N-Scan Customer No ticket design element automatically adds the specified member prefix and any required padding 0s to the constituent ID when it's printed.
-Kevin