Is anyone doing any kind of verification that tickets that are “Print at Home” actually got e-mailed?
We recently had / currently have a problem where many customers are not getting the email with their PDF file of their tickets. We have an open ticket about this but we now want to plan for the future and try to get ahead of this kind of problem.
We currently have all ticket emails CC an internal address, so we also get a copy of the tickets. This is fine for checking when the occasional customer calls and says they didn’t get their tickets, but when thousands of customers are not getting them, it would be really great to have some sort of automated alert – or just a report that shows what e-mails did not go out. One would basically need to be able to do reporting on the email server and cross reference that data against a day’s PAH orders.
I am interested in hearing any and all ideas.
Thank you.
Hi,
We recently went through a 6 week period of patrons not receiving their PAH and with working with The help desk found that a setting in the table TR_PAHT_CONFIGURATION was tripping us up. We changed our Email Send Timeout Ms to 150000 and it seems to have resolved the issues. We haven't got an alert when they are not sent, because this has seemed to resolve the issue. You may want to check the timeout setting in your system table. Not sure if this of any help but thought I'd send it on anyway. Good luck.