Is anyone doing any kind of verification that tickets that are “Print at Home” actually got e-mailed?
We recently had / currently have a problem where many customers are not getting the email with their PDF file of their tickets. We have an open ticket about this but we now want to plan for the future and try to get ahead of this kind of problem.
We currently have all ticket emails CC an internal address, so we also get a copy of the tickets. This is fine for checking when the occasional customer calls and says they didn’t get their tickets, but when thousands of customers are not getting them, it would be really great to have some sort of automated alert – or just a report that shows what e-mails did not go out. One would basically need to be able to do reporting on the email server and cross reference that data against a day’s PAH orders.
I am interested in hearing any and all ideas.
Thank you.
We also BCC all PAH emails and Order Conf emails to an internal address in order to monitor that emails are being generated and distributed as expected.
I created a scheduled task on the application server running the PAH service to restart the PAH service once per day at 3:00AM. In the event that something goes awry with the PAH service and it goes undetected, the issue usually gets cleared up once the service is restarted. This has practically eliminated any PAH issues for us.
Todd T
Another benefit to doing this is that if your box office can access the mailbox they can forward the emails instead of using the client to resend (which is usually troublesome due to locked out orders/"waiting for it to send")