Hello,
We are noticing that we have to do a full reboot of NSCAN to get them to recognize a show on any given day. We are using the TC20 scanners. I have the scanners set to search for shows based on facility ID as this works better for our campus and theater locations. We are using the Zebra Entrprise Device Lockdown program on the scanners so that only NSCAN is available. I'm wondering if that program is the issue and is not allowing NSCAN to be fully "closed" on the device, therefore the device profile doesn't reload for the new day. In previous organizations, I've only ever used the old Windows CE based scanners and never noticed this problem.
Help me Tessiturians....you're my only hope.
- Chris
We use MC40s. On occasion, one will wake up cranky and need the profile reloaded manually. If that doesn't solve it, I'll check the date/time on the device. Sometimes that gets off for some reason. But we haven't had the issue you're describing where they need a full reboot. We haven't tried a lockdown program yet, but would be interested to hear more about your experience, once you get to the bottom of the issue you're having now. Good luck!Jennifer