Hello! I am just beginning to experiment with the Recipient field in the sub line item tab. I can think of a few different uses that it seems like a good fit for. I'm surprised though that I can't see the activity anywhere on the constituent record of the person/organization marked as the recipient. I was expecting it to show up in their orders or at least their ticket history. I also heard in a conference session recently that you should be able to produce a recipient report. Is anyone doing this (perhaps people with camp programs)? Where in Tessitura can you see evidence of the recipients besides on the order itself? Any suggestions would be appreciated.
Hi all! Thanks for all your assistance. I had been trying this in our Test system, and it wasn't showing up in Ticket History. After discussing the procedure TP_UPDATE_TICKET_HISTORY that John mentioned with my colleague, we remembered that there are a lot of things that just don't run correctly in our Test system (like merge functions, for example). Does anyone else have this problem with things not working the same in their test systems?
I tried it in our Live system, and it did indeed show up in Ticket History the next day!
Courtney, Are you on RAMP or Locally Hosted. If RAMP, ask the RAMP team about the running of "Stored Procedures". Many or most automatic stored procedures that run on Live are turned off in your test environment. This would explain why things like Ticket History and Merges are not working. You may be able to request that these procedures be turned on for testing.