Recipient field in Sub Line Item...how to report?

Hello! I am just beginning to experiment with the Recipient field in the sub line item tab. I can think of a few different uses that it seems like a good fit for. I'm surprised though that I can't see the activity anywhere on the constituent record of the person/organization marked as the recipient. I was expecting it to show up in their orders or at least their ticket history. I also heard in a conference session recently that you should be able to produce a recipient report. Is anyone doing this (perhaps people with camp programs)? Where in Tessitura can you see evidence of the recipients besides on the order itself? Any suggestions would be appreciated. 

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  • Hi Courtney,
     
    Recipient entries should show up in the standard ticket history, however they do not show up on the Orders tab of a constituent record (only Owners and Initiators will have an order listed there).
     
    Here’s the help topic for the ticket hisorty screen: www.tessituranetwork.com/.../Ticket History Screen.htm
    From a note at the beginning of that topic: “Prior to v12, all organizations customized the ticket history screen to some extent. Your organization may have chosen to maintain its customized screen instead of installing the new, standardized screen, in which case the details of this topic will not be accurate to your Ticket History.
     
    If your organization kept the old ticket history, entries are probably not being added for recipients or initiators.
     
    Kevin Sheehan
    Senior Technical Writer & Consultant
    Tessitura Network
    +1 888 643 5778 x 329
     
Reply
  • Hi Courtney,
     
    Recipient entries should show up in the standard ticket history, however they do not show up on the Orders tab of a constituent record (only Owners and Initiators will have an order listed there).
     
    Here’s the help topic for the ticket hisorty screen: www.tessituranetwork.com/.../Ticket History Screen.htm
    From a note at the beginning of that topic: “Prior to v12, all organizations customized the ticket history screen to some extent. Your organization may have chosen to maintain its customized screen instead of installing the new, standardized screen, in which case the details of this topic will not be accurate to your Ticket History.
     
    If your organization kept the old ticket history, entries are probably not being added for recipients or initiators.
     
    Kevin Sheehan
    Senior Technical Writer & Consultant
    Tessitura Network
    +1 888 643 5778 x 329
     
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