Hello! I am just beginning to experiment with the Recipient field in the sub line item tab. I can think of a few different uses that it seems like a good fit for. I'm surprised though that I can't see the activity anywhere on the constituent record of the person/organization marked as the recipient. I was expecting it to show up in their orders or at least their ticket history. I also heard in a conference session recently that you should be able to produce a recipient report. Is anyone doing this (perhaps people with camp programs)? Where in Tessitura can you see evidence of the recipients besides on the order itself? Any suggestions would be appreciated.
Depending upon how you have your ticket history set up and generated, it can go there. We have it set up to appear on the ticket history, and I think it is a pretty standard thing. At least, I do not recall doing that as a customization for our organization.
Hi John - That actually is where I expected to see the attendance, but I don't see it there. I got this idea from a session at this year's TLCC, and the presenter also seemed to think it would show up in the recipient's constituent record. I also didn't realize the Ticket History tab could be configured to show different things...so I'm wondering if there is something wrong with ours. Perhaps I'll submit a task ticket...or email the guy who ran the session. Thanks!
I think it is definitely worth submitting. Do you guys use any form of custom ticket history? I just double-checked our ticket history procedures, and we are using the standard ticket history procedure TP_UPDATE_TICKET_HISTORY straight up, no customizations, no quirky parameter settings. That procedure references the FT_HISTORY_LOCATION table function which appears to do most of the work with roles, but again, as far as I can tell, that is standard.
FYI, in case it is relevant, we are on Version 12.5.1 right now and RAMP.