Hey,
We have some performances that we want to exclusively eTicket/PAH. If you have those events in your order, you must receive them as PAH.
But, we have many other performances whereby they must be hard tickets. We're on TNEW so can use the LTR_DYN_SHIPPING_METHOD but the way TNEW behaves is that if there are contradictory entries in the table, ALL shipping methods become available to the web user. From the documentation:
Warning: If multiple items in the cart have contradictory entries in the table, all shipping methods available to the Web User will be used. For example, the cart contains Performance A and Performance B. Performance A has one entry in the table for PAHT and Performance B has one entry in the table for HABO. The Web User has access to the PAHT, HABO and Postal Mail shipping methods. Therefore, all three of these shipping methods will be presented to the user because the cart contains this conflict.
I understand PAH is an 'all or nothing' affair, so if we force orders into the PAH method but it is a mixed order, the PAH service attempts to print all tickets and then errors out when it doesn't find a PAH PDF design for the events that are not PAH compatible. Ideally it would only print the PAH tickets but skip over the others, keeping them SPD and allowing us to print them in a batch later.
Has anyone experienced anything similar and found a solution?
Cheers,
David Geoffrey Hall
Hi, David -
One other option to this is to use different ticket designs for the PAH vs. hard ticket performances/price types (even if those designs are replicas of each other). In the paht config file, there's a section called 'designs to skip' - which, when ticket design IDs are added here, the PAH service skips other those, leaving the PAH ticket printed and the others as SPD. The good thing about doing it this way is that you wouldn't have to constantly turn things on and off to print tickets - the config file does the work for you.
A little late to the party but thought I'd throw in my 2 cents!
Christy Carlson
Tessitura Network
Hi Christy, thanks for this suggestion
We've tried it out and unfortunately whilst the PAH Service doesn't error out when it can't find designs without PDFs, the service is marking ALL tickets in the order as TPD - not just the ones it has generated a PDF ticket for. Weird!
I have a ticket open with Tessitura about it as this does seem odd.
dgh