Hey,
We have some performances that we want to exclusively eTicket/PAH. If you have those events in your order, you must receive them as PAH.
But, we have many other performances whereby they must be hard tickets. We're on TNEW so can use the LTR_DYN_SHIPPING_METHOD but the way TNEW behaves is that if there are contradictory entries in the table, ALL shipping methods become available to the web user. From the documentation:
Warning: If multiple items in the cart have contradictory entries in the table, all shipping methods available to the Web User will be used. For example, the cart contains Performance A and Performance B. Performance A has one entry in the table for PAHT and Performance B has one entry in the table for HABO. The Web User has access to the PAHT, HABO and Postal Mail shipping methods. Therefore, all three of these shipping methods will be presented to the user because the cart contains this conflict.
I understand PAH is an 'all or nothing' affair, so if we force orders into the PAH method but it is a mixed order, the PAH service attempts to print all tickets and then errors out when it doesn't find a PAH PDF design for the events that are not PAH compatible. Ideally it would only print the PAH tickets but skip over the others, keeping them SPD and allowing us to print them in a batch later.
Has anyone experienced anything similar and found a solution?
Cheers,
David Geoffrey Hall
Hi David,
We have a similar situation in that we want people to register for some free events on here and that for these events no tickets are issued. As we can't switch off email confirmations for just the free events currently their email confirmation is saying box office collect and always causes confusion on the day. We tried to set it up a new shipping method "No tickets issued" using LTR_DYN_SHIPPING_METHOD however we run into trouble when customers do a ticket purchase of other events at the same time due to the conflicting messaging. We can't take the chance that customers think they don't need to receive tickets for paid events so we haven't proceeded with enabling the "No tickets issued" delivery method. I would indeed be very interested to know if you find a solution for your problem as it would no doubt help with ours!
Vanessa